Privacy, Protected With Care at SYLVIA’S IT
Privacy, Protected With Care at Sylvia’s IT
Last Updated: December 10, 2024
At Sylvia’s IT, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Our website address is: https://sylviasit.ca
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our website.
Newsletter Subscriptions
When you subscribe to our newsletter through Mailchimp, we collect:
• Email address
• Name (if provided)
• Subscription preferences
- Interaction with email campaigns (opens, clicks)
We use Mailchimp as our email marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing. You can unsubscribe at any time using the link in every email or by contacting us directly.
Contact Forms and Inquiries
When you contact us through our website forms, we collect:
• Name
• Email address
• Phone number (if provided)
• Message content
• Any additional information you choose to share
This information is used solely to respond to your inquiry and provide the services or information you requested. Contact form data is retained for 2 years unless you request earlier deletion.
Service Bookings and Consultations
When you book services, consultations, or educational sessions with Sylvia’s IT, we may collect:
• Contact information (name, email, phone)
• Service preferences and requirements
• Booking dates and times
• Payment information (processed securely through third-party providers)
• Technical requirements or accessibility needs
This information is used to deliver the services you requested and maintain records for business purposes. Service records are retained for 7 years for business and legal compliance.
Educational Resources and Lead Magnets
When you download free resources (AI Wellness Workbook, guides, templates, etc.), we collect:
• Email address
• Name (if provided)
• Resource download preferences
This information allows us to send you the requested resources and, with your consent, provide related educational content. You can opt out of further communications at any time.
Website Analytics
We use Google Analytics to understand how visitors interact with our website. This service automatically collects:
• Pages viewed and time spent on each page
• Navigation patterns and user flow
• Device type, browser, and operating system
• General geographic location (city/country level)
• Referral source (how you found our website)
• Anonymized IP address
All analytics data is collected anonymously and aggregated. We cannot identify individual users from this data. This information helps us improve website content, user experience, and educational offerings.
You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. Learn more about how Google uses data in Google’s Privacy Policy.
Comments
When you leave comments on our website, we collect:
• Comment content
• Name and email address
• Website URL (optional)
• IP address and browser user agent (for spam detection)
• Gravatar profile picture (if you use this service)
Comments are retained indefinitely to maintain context of discussions. Your profile picture from Gravatar may be publicly visible with your comment. You can opt in to save your name, email, and website in cookies for convenience on future comments.
Learn more about Gravatar’s practices in their Privacy Policy.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze site usage. For detailed information about the cookies we use, please see our Cookie Policy.
You can manage your cookie preferences through our cookie consent banner or your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | How We Use Your Data |
| Service Delivery | Provide the services, consultations, or educational content you requested. |
| Communication | Respond to inquiries, send newsletters, and provide customer support. |
| Website Improvement | Analyze site usage to improve content, functionality, and user experience. |
| Security | Detect and prevent spam, fraud, and security issues. |
| Legal Compliance | Comply with legal obligations and maintain business records. |
| Marketing | Send relevant educational content and updates (with your consent). |
Third-Party Services and Data Sharing
We use trusted third-party services to operate our website and deliver our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
| Service | Purpose | Data Shared |
| Mailchimp | Email marketing and newsletter delivery. | Email, name, subscription preferences |
| Google Analytics | Website analytics and usage tracking. | Anonymized browsing data, device info |
| WordPress Hosting | Website hosting and infrastructure. | Website data, server logs |
| Gravatar | Display profile pictures in comments. | Email address (hashed) |
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How Long We Retain Your Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
| Data Type | Retention Period |
| Contact form inquiries | 2 years from last contact. |
| Newsletter subscriber data | Until unsubscribe or account deletion requested. |
| Service/consultation records | 7 years (for business and legal compliance). |
| Comments | Indefinitely (to maintain discussion context) unless deletion requested |
| Analytics data | 26 months (Google Analytics default) |
| Cookies | Varies by cookie type (see Cookie Policy) |
When we no longer need your information, we securely delete or anonymize it.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:
• Secure Socket Layer (SSL) encryption for data transmission
• Regular security updates and patches
• Restricted access to personal data
• Secure hosting infrastructure
• Regular backups and data protection protocols
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Your Rights and Choices
You have important rights regarding your personal information. Depending on your location, these rights may include:
Access and Portability
You can request a copy of the personal data we hold about you. We will provide this in a commonly used, machine-readable format.
Correction
You can update or correct inaccurate or incomplete personal information at any time.
Deletion (Right to be Forgotten)
You can request that we delete your personal data, except where we are required to retain it for legal or legitimate business purposes.
Objection and Restriction
You can object to or request that we restrict certain processing of your personal information, particularly for marketing purposes.
Withdraw Consent
Where we process your data based on consent, you can withdraw that consent at any time.
Opt-Out of Marketing
You can unsubscribe from marketing emails using the unsubscribe link in each message or by contacting us directly.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days.
You may also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
• Know: Request information about the categories and specific pieces of personal information we collect
• Delete: Request deletion of your personal information
• Opt-Out: We do not sell personal information
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise your California privacy rights, please contact us using the information below.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Embedded Content from Other Websites
Our website may include embedded content (videos, images, articles, etc.) from other websites. This embedded content behaves as if you visited the other website directly. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content. Please review the privacy policies of these external websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Sylvia’s IT
Email: sylvia@sylviasit.com
Website: https://sylviasit.ca/contact
We will respond to all requests within 30 days.
For more information about cookies, please see our Cookie Policy.